Electrical work leaves a paper trail. The AI never invents one.

Emergency and standard work run on two different scripts, not one blurry rule. When someone texts about no power at all, the AI treats it as urgent right away: it asks if anyone in the house needs powered medical equipment, confirms the address, and puts your after-hours rate in writing before anything gets booked. A daytime service call runs on your normal rate. Nobody finds out the fee exists after the truck rolls.

Only the exact words you give me. If you hold an ECRA/ESA licence and current WSIB clearance, we write that into the script and the AI states it plainly when asked. What it won’t do is invent a certification, guess at coverage limits, or promise a document it hasn’t seen. When a property manager wants the actual clearance certificate or COI, the AI collects the request and you send the real paperwork. Software doesn’t sign compliance documents, you do.

It declines and explains why, because a 100-amp-to-200-amp upgrade depends on service entrance size, grounding, panel location, and what the inspector will actually approve, none of which shows up in a text thread. The AI collects the address, the age of the home, and a photo of the current panel if they can grab one, then books a site visit. If you have a starting range you’re comfortable quoting, it can share that as a range, never a fixed number.

By asking two or three questions first. A new EV charger or a swapped light fixture is a known job, so the AI can quote your set starting price. Flickering lights, a breaker that keeps tripping, or partial power loss is a symptom, not a job, so the AI explains that a technician needs to see it and books your diagnostic visit at the fee you’ve set. Two different problems, two different flows, every time.

It doesn’t wait for an opening two weeks out. A full outage gets flagged the moment it’s reported and routed straight to your phone, not slotted quietly into the next available booking. Your rough-ins stay untouched, and you decide in real time whether to interrupt your day or send it to whoever’s on call. The AI’s job is to surface the emergency fast, not to make the call for you.

It can share the plain, general safety line you approve, and it stops there. If someone mentions aluminum wiring or a circuit that keeps popping, the AI can say that’s worth a licensed inspection and ask the age of the home so your tech shows up prepared. It won’t diagnose the wiring over text, won’t tell them it’s safe to keep using, and won’t give code advice. That call is yours, on site.

The AI tells the customer up front that utility coordination is part of the timeline, not a surprise later. For a service upgrade, it explains that scheduling depends on both your calendar and the utility’s disconnect and reconnect window, and it collects the account details you’ll need to make that call. It never promises a date the utility hasn’t confirmed, which keeps you from having to walk that back yourself.

Yes, by what it asks. Three-phase power, commercial build-outs, and machinery hookups get flagged as commercial and routed to you directly with the qualifying details attached, because those leads are usually worth a phone call, not a text thread. A residential repair or install just books into your regular calendar. You end up seeing the commercial opportunities the moment they land instead of buried in the same queue as a dead outlet.

It sets the expectation instead of guessing at a date. When someone asks about a backup generator or a panel that’s not something you stock, the AI books the initial site visit and tells them plainly that the install timeline depends on what the supplier confirms, not on the calendar. That one honest sentence stops the “you said three weeks” call later, because nobody promised three weeks.

It keeps the thread alive so you don’t have to remember. After you mark a job complete, the AI texts the customer that an ESA inspector will need access, and works out a window that suits them instead of you playing phone tag. Websites are the product: $800 to build the presence site, $2,000 for the working site, $2,500 for the showcase, then a care plan from $70 a month that covers hosting, security and the changes you ask for. The rest is on the pricing page.